Privacy at a Glance
Table of Contents
1Information We Collect
We collect information you provide directly to us, as well as information collected automatically when you use our Service.
Information You Provide
- Account Information: When you create an account, we collect your name, email address, password, and organization details.
- Document Content: Documents you upload for signature, including any personal information contained within those documents.
- Signature Data: Electronic signatures you create, including signature images and related metadata.
- Payment Information: If you subscribe to a paid plan, we collect billing information through our payment processor.
- Communications: Information you provide when you contact us for support or feedback.
Information Collected Automatically
- Usage Data: Information about how you use the Service, including pages viewed, features used, and actions taken.
- Device Information: Information about your device, including browser type, operating system, and IP address.
- Audit Logs: Records of document-related activities for compliance and security purposes.
2How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service
- Process and complete electronic signature transactions
- Send you technical notices, updates, and administrative messages
- Respond to your comments, questions, and support requests
- Monitor and analyze usage patterns and trends
- Detect, investigate, and prevent fraudulent or unauthorized activities
- Comply with legal obligations and enforce our terms
- Personalize your experience and provide recommendations
3Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- With Your Consent: We may share information when you direct us to do so.
- Document Signers: When you send a document for signature, we share relevant information with the recipients.
- Service Providers: We work with third-party service providers who assist in operating our Service (e.g., hosting, payment processing, email delivery).
- Legal Requirements: We may disclose information if required by law, regulation, or legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
4Data Security
We implement comprehensive security measures to protect your information:
Encryption
256-bit AES encryption for data at rest and TLS 1.3 for data in transit
Security Best Practices
Regular security assessments verify our security controls
Secure Infrastructure
Enterprise-grade cloud infrastructure with redundancy
Access Controls
Role-based access and multi-factor authentication
While we implement these safeguards, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5Data Retention
We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this policy. Specifically:
- Account Data: Retained while your account is active and for a reasonable period after closure.
- Signed Documents: Retained according to your retention settings and applicable legal requirements.
- Audit Logs: Retained for a minimum of 7 years for compliance purposes.
- Usage Data: Generally retained for up to 2 years for analytics purposes.
6Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Right to Access
Request a copy of the personal information we hold about you
Right to Rectification
Request correction of inaccurate or incomplete information
Right to Erasure
Request deletion of your personal information, subject to legal obligations
Right to Data Portability
Receive your data in a structured, commonly used format
To exercise these rights, please contact us at info@pearsign.com. We will respond to your request within 30 days.
7Cookies and Tracking
We use cookies and similar tracking technologies to collect and track information and improve the Service. The types of cookies we use include:
- Essential Cookies: Required for the Service to function properly. These cannot be disabled.
- Analytics Cookies: Help us understand how you use the Service so we can improve it.
- Preference Cookies: Remember your settings and preferences for a better experience.
You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.
8International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that your information receives adequate protection in accordance with this policy and applicable law.
For transfers from the European Economic Area (EEA), we rely on:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions where applicable
- Your explicit consent where appropriate
9Children's Privacy
The Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
10Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you via email or through the Service
- Where required by law, obtain your consent before making changes
We encourage you to review this policy periodically to stay informed about how we protect your information.
11Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
For California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Please see our California Privacy Notice for more information.
Your privacy is our priority. We are committed to protecting your personal information.